• Makati Diamond Residences in Makati City, Philippines

A Premium Experience
Diamond Exclusives

Get the red carpet treatment the moment you walk through the doors.
As an esteemed member, enjoy special rewards when you stay at Makati Diamond Residences.

Diamond Exclusives is a loyalty reward program created especially for you, our valued returning guest.

The elimination of the point system allows you easy access to your rewards without the hassle of conversion.
Join today and get the VIP treatment you deserve.

Welcome to the new standard of luxury living.

Why Should I Join?


Exclusive Privileges

Delight in a more comfortable stay as we open our doors to include benefits such as early check-in, late check-out, and discounts for NDD/IDD, Dining, Wellness Center and Laundry Services.


VIP Treatment

We give you complimentary advantages to make your stay more convenient and worthwhile, including your choice of a complimentary massage, airport transfers or access to our Club Lounge.


Welcome Rewards

Instantly be recognized as a valuable member when you sign up with Diamond Exclusives and avail of your one time reward, regardless of membership tier.


Free Night

Members get the privilege of claiming a complimentary overnight stay after accumulating a certain value.

What Rewards Can I Enjoy?

Become a Diamond Exclusives Member at Makati Diamond Residences and be recognized as a valued guest. Gain priority access and VIP privileges that allow you to have a premium hotel experience at the best location in Manila.

MEMBERSHIP
BLUE DIAMOND
BLACK DIAMOND
QUALIFICATION
10 to 29 nights
30 nights +
REWARDS

Welcome Rewards
Option of Alfred or Spa/ Wellness Center Credit)
Free Night*
(41 Sqm Studio)
Reward Option
(Option of Free Massage, Airport Transfer or Club Access)
Early Check In
(Subject to availability)

10:00 am

10:00 am
Late Check Out
(Subject to availability)

4:00 pm

6:00 pm
Discounts for the NDD/IDD, Dining, Spa/Wellness Center and Laundry Services
* Terms and Conditions apply

10%

20%

Terms & Conditions

  • Makati Diamond Residences’ Diamond Exclusives Loyalty program is open to individuals who meet the minimum required number of room nights within the membership period
  • Membership rewards are non-transferrable, non-cumulative and are forfeited upon check-out
  • Early check-in is limited to 10:00 am, subject to availability
  • Late check-out is limited to 4:00 pm for the Blue Diamond Member and 6:00 pm for the Black Diamond Member, subject to availability
  • Discount of 10% will apply for the Blue Diamond Member and 20% for the Black Diamond Member for the NDD/IDD, Dining, Wellness Center and Laundry Services. Dining discount may be availed at Alfred, Baked, Pool Bar, Whisky & Cigar Bar and the Club Lounge
  • Free night stay is a privilege given to members upon meeting the minimum required value, excluding taxes, service charge and other revenue
  • Airport transfer via Toyota Altis is one way only, limited to Manila airport terminals
  • Free massage given is a 1 hour Swedish massage
  • Club Lounge privileges include complimentary daily food and beverage presentations (breakfast buffet, evening snacks, and all-day refreshments), two hour daily use of the club meeting room, complimentary use of laptops and tablets, and shoe shine services
  • Welcome Rewards will be given upon membership, within the same duration of stay and valid for use until the new members’ check-out date
  • Makati Diamond Residences reserves the right to terminate, review or withdraw the Diamond Exclusives Loyalty Program if deemed necessary by Management

FREQUENTY ASKED QUESTIONS

What is the Diamond Exclusives Loyalty Program?
Diamond Exclusives is the loyalty rewards program of Makati Diamond Residences, giving you the benefit of priority access and VIP privileges which you can avail upon membership when you stay at the property.

How can I be a Diamond Exclusives member?
The Diamond Exclusives loyalty program has two tiers of membership. Makati Diamond Residences extends Blue Diamond membership to guests who stay at least 10 night, while Black Diamond membership is given to guests who stay at least 30 nights.

How long is the validity of my membership?
Membership is given for a maximum of two (2) years and is subject to renewal or termination based on the terms and conditions set by the property.

How can I retain my membership status?
Blue Diamond members must accumulate 10 room nights within the membership period, while Black Diamond members must accumulate 20 room nights within the membership period to prevent downgrade to Blue Diamond status.

When can I avail of my welcome reward?
You may avail of your welcome reward upon membership, within the duration of your stay.

When can I avail of my free night?
You may avail of your free night within the membership period upon acknowledgement that you have met the minimum required value.

Are my rewards transferrable?
Rewards may only be redeemed by the Diamond Exclusives member and are non-transferrable, non-cumulative and are forfeited upon check-out, with exception to the Free Night Reward.

Who should I contact if I have other questions about the Diamond Exclusives Loyalty Program?
You may contact the Diamond Exclusives Guest Services Officer at +63956 736 9806 or email your feedback and inquiries to exclusives@makatidiamond.com.

Why Book Direct?

Instant
Confirmation
Exclusive
Online Offers
Safe
Transaction

Best Price Guarantee Terms & Conditions

Makati Diamond Residences("Makati Diamond Residences") will make available the best guest room price for the hotel (the "Best Price Guarantee"). "Makati Diamond Residences Website" are the websites owned or operated by or on behalf of Makati Diamond Residences bearing the logo and branding of Makati Diamond Residences .

In the unlikely event that a lower price at Makati Diamond Residences is made available on a non-Makati Diamond Residences website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), Makati Diamond Residences will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

  • For a claim to be eligible under the Best Price Guarantee:
    • The claim must be submitted prior to, or within 24 hours after, making a reservation through a Makati Diamond Residences Website, and at least 24 hours before the standard check-in time at Makati Diamond Residences Hotel.
    • The claim must include:
      • Booking Confirmation Number
      • Full Name on the reservation
      • Lower rate found (with currency)
      • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
      • Url of the website where the lower price was found
      • Reservation date
      • Stay dates
    • A claim may be rejected by Makati Diamond Residences if it is incomplete or concerns a non-Makati Diamond Residences website.

    PLEASE NOTE: You don't need to make a booking on the competitor website, just email the complete details of your claim to reservations@directwithhotels.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for Makati Diamond Residences Hotel, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
    • Makati Diamond Residences will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same Makati Diamond Residences Hotel.
    • Makati Diamond Residences will convert any Competing Price offered in a different currency than the price made available through the Makati Diamond Residences Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
    • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
    • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by Makati Diamond Residences when honoring a lower price.
    • Makati Diamond Residences may deny claims where the difference between the Competing Price and the price on the Makati Diamond Residences Website is less than one percent.
  • The Best Price Guarantee does not apply to:
    • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
    • Contracted rates based on bulk buying agreement;
    • Group buy site rates;
    • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
    • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
    • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
  • The Best Price Guarantee does not apply to existing reservations that are not booked through a Makati Diamond Residences Website, and Makati Diamond Residences is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-Makati Diamond Residences website).
  • If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by Makati Diamond Residences and must make a reservation in the manner communicated by Makati Diamond Residences within 24 hours from receipt of the communication or local check-in time at Makati Diamond Residences Hotel. Failure to make a reservation in the required time period will invalidate the claim.
  • The Best Price Guarantee will be suspended during times where the Makati Diamond Residences Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond Makati Diamond Residences's reasonable control.
  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
  • Makati Diamond Residences has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Makati Diamond Residences reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
  • Makati Diamond Residences may at any time and without notice terminate or restrict a person's ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion Makati Diamond Residences determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at Makati Diamond Residences Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Philippines.
  • Void where prohibited by law. Makati Diamond Residences reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.
Revised: June 10, 2013